Kam Racing - reply?

1. Skarnager Newbie Joined: Nov 2009 Denmark Posts: 6 Saxo Sport '01 Greytop

   #1 7th December 2009, 11:55

   Hi there
   
   Last week i wrote to Kam Racing, because i'd like to hear shipping price for a set of springs to Denmark.
   
   No reply yet.
   
   Anybody knows how long time they usually take to reply?
   Patience, yes, i know
   
   Best Regards
   
   Mads from Denmark
2. Richie2104VTR Saxperience Forum Bum Joined: Oct 2006 Newcastle Upon Tyne Posts: 2770 VTARRRR/S

   #2 7th December 2009, 12:05

   Try asking them in the affiliated section mate.
3. KamRacing Saxperience Addict Joined: Nov 2006 A farm shed in Aylesbury Posts: 14916 Corolla AE86 Peugeot 205 B18C (in bits)

   #3 7th December 2009, 13:56

   I think I emailed you earlier today...
   We are getting so many queries I am a little behind as I'm having to travel to see a lot of suppliers about new products we are getting made..
   
   Kev
4. sir_dave Established Member Joined: Jan 2009 Surrey Posts: 1228 Trophy #433

   #4 7th December 2009, 13:59

   I dont get why people dont just pick up the phone these days?
   
   Much easier surely
   
   Edit: Kam dont have a number on their website. How strange
5. smiith Saxperience Hardcore! Joined: Sep 2007 Jail - Whitby Posts: 15034 520bhp Honda Jazz

   #5 7th December 2009, 14:17

   Quote:

   Originally Posted by sir_dave I dont get why people dont just pick up the phone these days? Much easier surely Edit: Kam dont have a number on their website. How strange

   Might cost abit to ring from denmark aswell lol
6. KamRacing Saxperience Addict Joined: Nov 2006 A farm shed in Aylesbury Posts: 14916 Corolla AE86 Peugeot 205 B18C (in bits)

   #6 7th December 2009, 14:24

   Quote:

   Originally Posted by sir_dave I dont get why people dont just pick up the phone these days? Much easier surely Edit: Kam dont have a number on their website. How strange

   not really. We are a web focused business and I dont do sales via the phone. I'm not always in the office to do that as I also have to deal with other areas of the business other than selling. Email is usually answered within 48hrs, though its been extremely busy the last month.
   I have a number. If customers really need it then I give it to them though they still have to buy on the website. To be honest the website is mostly clear with pricing for UK customers. Shipping information is given without needing to register (going to the basket page). International orders are more complicated and require work to get the right shipping price as it all depends on weight. Its also expensive to ring the UK and discuss different products etc.
   I dont want to have a landline and offer a crap service, so until we improve a few aspects of the business and grow to get some dedicated office staff I wont
   2010 will see some massive changes to our business, so will see what happens then...
   
   Kev
7. sir_dave Established Member Joined: Jan 2009 Surrey Posts: 1228 Trophy #433

   #7 7th December 2009, 14:40

   Quote:

   Originally Posted by KamRacing not really. We are a web focused business and I dont do sales via the phone. I'm not always in the office to do that as I also have to deal with other areas of the business other than selling. Email is usually answered within 48hrs, though its been extremely busy the last month. I have a number. If customers really need it then I give it to them though they still have to buy on the website. To be honest the website is mostly clear with pricing for UK customers. Shipping information is given without needing to register (going to the basket page). International orders are more complicated and require work to get the right shipping price as it all depends on weight. Its also expensive to ring the UK and discuss different products etc. I dont want to have a landline and offer a crap service, so until we improve a few aspects of the business and grow to get some dedicated office staff I wont 2010 will see some massive changes to our business, so will see what happens then... Kev

   lol, i wasnt moaning
   
   I've bought stuff from you quite happily
8. Skarnager Newbie Joined: Nov 2009 Denmark Posts: 6 Saxo Sport '01 Greytop

   #8 7th December 2009, 15:16

   Sorry for the irrelevant post, my bad. Just mailed with Kev at Kam Racing, great gut
9. KamRacing Saxperience Addict Joined: Nov 2006 A farm shed in Aylesbury Posts: 14916 Corolla AE86 Peugeot 205 B18C (in bits)

   #9 7th December 2009, 22:09

   Quote:

   Originally Posted by sir_dave lol, i wasnt moaning I've bought stuff from you quite happily

   I added a smilie