Pug1off?

4th January 2012, 17:18

Has anyone ever had a remap hear?

What they like?

4th January 2012, 17:21

Iirc tom off here works for them (one with 151bhp flat arch if you seen) his knows his stuff so i would defo look into them.

4th January 2012, 17:22

Most likely not on this forum ad we have only recently been doing them in house. Mine was mapped there though service was fantastic. Haha

4th January 2012, 17:25

Previous owner had some work done by them on a car i bought and it was pretty well done. Boot smoothed, badboy bonnet, arches modded for 17" wheels, lowering etc. car was a good standard.

4th January 2012, 17:58

Lowered my rear...... wonkey

Pass side was 15mm higher than the drivers side

After this and the utter bollocks he came out with afterwards
I will never use them again for anything

4th January 2012, 18:49

dealing with them now, having a crank pulley made. Seem a good bunch of guys.

4th January 2012, 18:52

They use northampton motorsport or have done alot, who are good guys.

I personally wouldnt have an engine build by them mind.

4th January 2012, 18:54

Quote:

Originally Posted by Ryan

They use northampton motorsport or have done alot, who are good guys.

I personally wouldnt have an engine build by them mind.

Why's that Ryan? Is that from an experience of a bad build or just the price?

Not planning on having 1 done by them...just interested as to why

4th January 2012, 22:44

Quote:

Originally Posted by SAM-S44MDS-

Why's that Ryan? Is that from an experience of a bad build or just the price?

Not planning on having 1 done by them...just interested as to why

The way they dealt with a previous engine built for someone I personally felt was a reason for me to not want to use them if I ever considered an engine build.

4th January 2012, 22:51

Quote:

Originally Posted by Ryan

The way they dealt with a previous engine built for someone I personally felt was a reason for me to not want to use them if I ever considered an engine build.

Toads engine by any chance?

4th January 2012, 22:54

What happened with toads engine can i ask? ive only been there for just under a year. Simon how did we lower the rear wonkey!?

4th January 2012, 22:54

there pretty good for parts tho arent they?

never seen anybody moaning on here about not recieving parts or wrong bits sent out etc, so i think there pretty decent in that respect.

also alot of there stuff is considerably cheaper than on the likes of kam racing/gmc etc.

4th January 2012, 22:55

Quote:

Originally Posted by J222JRA

Toads engine by any chance?

Ja. If I had paid for the builder to do machining on the pistons so they work with the valve/cam profile and then it blew up on the rollers (before even getting it back) due to piston to valve clashing I wouldn't be paying for them to rebuild it.

Personally I'd be expecting more from the company who had done the work.

I also feel sandys new engines would be better as an overall package anyway.

4th January 2012, 22:57

Quote:

Originally Posted by Ryan

Ja. If I had paid for the builder to do machining on the pistons so they work with the valve/cam profile and then it blew up on the rollers (before even getting it back) due to piston to valve clashing I wouldn't be paying for them to rebuild it.

Personally I'd be expecting more from the company who had done the work.

Ahhh didnt realise this is what happened.

Im sure toad must have recieved a huge discount??

4th January 2012, 22:59

Quote:

Originally Posted by J222JRA

Ahhh didnt realise this is what happened.

Im sure toad must have recieved a huge discount??

Still had to pay for parts even at 'trade' if I remember correctly.

If a builder blew up an engine before giving it back and being signed off to me I'd be expecting a built at their expense (including parts) or I'd be seeking legal advise.

4th January 2012, 23:00

Huge discount ??

if id had the pistons machinind to avoid the valves and they hit on the rollers i couldnt justfy charging for the engine

if i had been suplied the parts by the customer then tough shit they pay, but if i suply the parts then as a company i have to take responsbility for them

thats why i no longer supply secondhand parts, cos if they go wrong it costs me
if the customer supplies and it goes wrong its down to them

4th January 2012, 23:05

Quote:

Originally Posted by tweeqd

Huge discount ??

if id had the pistons machinind to avoid the valves and they hit on the rollers i couldnt justfy charging for the engine

if i had been suplied the parts by the customer then tough shit they pay, but if i suply the parts then as a company i have to take responsbility for them

thats why i no longer supply secondhand parts, cos if they go wrong it costs me
if the customer supplies and it goes wrong its down to them

The original bottom end was supplied by Dave. The builder stated that the pistons were all wrong (mental crown and compression ratio) and so machining was needed. If no work was done on the pistons then obviously its just a part dave supplied, but if they were modified by a company and the engine still failed due to piston crown/valve contact.........

I'd buy parts and what not, but the way that was dealt with is a reason I personally wouldn't hand over a build.

4th January 2012, 23:14

if they carried out work to prevent such a thing then they should take on the resonsability for it failing in the way they were supposed to prevent

perhaps i should be more shroud and id make more money lol

4th January 2012, 23:15

Quote:

Originally Posted by tweeqd

if they carried out work to prevent such a thing then they should take on the resonsability for it failing in the way they were supposed to prevent

perhaps i should be more shroud and id make more money lol

Just sell more bullshit....

Actually don't do that, you still have my car

4th January 2012, 23:19

I cant comment on it as i wasnt there then and also its not my place but We give warrenty with our work, its obviously not as clear cut as that.

4th January 2012, 23:23

im not slaggin matt off as he was a nice guy when i met him (that was donny 2003 lol) im just saying how my company would deal with it

and ryan yes your car needs a new ECU and a gearbox that i can suply for £2.7k

4th January 2012, 23:31

Quote:

Originally Posted by tweeqd

ryan yes your car needs a new ECU and a gearbox that i can suply for £2.7k

Omex? I hear you only sell them

5th January 2012, 11:59

i have a gti which was prety much built by them by the previous owner, combination newman cams, mainfolds, exhasut, suspension, gti6 brakes, engine mounts, all kinds of servicing, cars been running fine for years

i am toms housemate mind, not rying to be biased just going by my experience, the h/g has just been replaced but all the work was done about 4 years ago and the car is on 111k miles...

and as said anything they sell is always cheaper than kamracing

also on the note of wonky beams, anything can make a beam wonky, just the beam being used and wearing out can make a beam wonky its not always down to the lowering which people always think, the beam on my vts is slightly wonkey but i know for sure its was done right (this wasnt done by pug1off) but i know my beam is on its way out

5th January 2012, 13:31

Quote:

Originally Posted by jeffchiz

also on the note of wonky beams, anything can make a beam wonky, just the beam being used and wearing out can make a beam wonky its not always down to the lowering which people always think, the beam on my vts is slightly wonkey but i know for sure its was done right (this wasnt done by pug1off) but i know my beam is on its way out

My beam was fine (this was 2008 when it happened), and still is fine now

Quote:

Originally Posted by Tom5190

Simon how did we lower the rear wonkey!?

Car ended up 15mm higher on the passenger side, than the drivers side.

I asked when I booked which method of lowering they used
Was told the correct torsion bars out method.

When I realised something wasn't right, I rang to find out what the solution would be.

I was told by Matt (It was he who did the work) that he had lowered using the notches method.
"As it takes to much time and hassle to lower the other way".

Also he said "as saxo is built for the European market, which is mainly LHD.
The one side sits higher to balance out the weight of the driver,
but on a RHD car will be the passenger side".

He said I could bring it back to be done the torsion bar method,
but I would have to pay a further £200.

To which I declined...... as went elsewhere, all sorted.

5th January 2012, 13:33

Quote:

Originally Posted by Simon

Car ended up 15mm higher on the passenger side, than the drivers side.

I asked when I booked which method of lowering they used
Was told the correct torsion bars out method.

When I realised something wasn't right, I rang to find out what the solution would be.

I was told by Matt (It was he who did the work) that he had lowered using the notches method.
"As it takes to much time and hassle to lower the other way".

Also he said "as saxo is built for the European market, which is mainly LHD.
The one side sits higher to balance out the weight of the driver,
but on a RHD car will be the passenger side".

He said I could bring it back to be done the torsion bar method,
but I would have to pay a further £200.

To which I declined...... as went elsewhere

Yea i was going to say we mainly do it the notches way (forum hate i know) which sort of makes it hard to have it un-even, wish i had worked there when your car was there still havnt seen it in the flesh!

5th January 2012, 13:41

i still dont understand how a car can be wonky when using the notches method, if it was out it would be out by more than 15mm

5th January 2012, 13:47

Quote:

Originally Posted by jeffchiz

i still dont understand how a car can be wonky when using the notches method, if it was out it would be out by more than 15mm

Quote:

Originally Posted by Tom5190

Yea i was going to say we mainly do it the notches way (forum hate i know) which sort of makes it hard to have it un-even,

Problem turned out to be one of the ARB end plates was machined incorrectly

So by lowering the notches way, it was never going to be level

New end plates & lowered the correct way = all sorted

TBH it was the lies originally, and then all the bull shit Matt came out with afterwards which has put me off ever using them for anything again.

Quote:

Originally Posted by Tom5190

wish i had worked there when your car was there still havnt seen it in the flesh!

I should be at FCS and trax this year, if your going to either.

5th January 2012, 13:49

ah furry muff i seeee

5th January 2012, 13:56

Quote:

Originally Posted by Tom5190

Yea i was going to say we mainly do it the notches way (forum hate i know) which sort of makes it hard to have it un-even, wish i had worked there when your car was there still havnt seen it in the flesh!

I have to say I'm surprised that a company like pug1off lowers by notches. I guess it's good for business though when the customer comes back with a fecked beam

5th January 2012, 15:52

Quote:

Originally Posted by Ryan

I have to say I'm surprised that a company like pug1off lowers by notches. I guess it's good for business though when the customer comes back with a fecked beam

We will lower it using the torsion bar method if the customer asks us to. Price's are different.

lol i dont think thats the case, ive not changed a rear beam since ive been there that was previously lowerd by us. I have changed my rear beam that was lowerd ''the correct way'' I also bought a rear beam that was ''lowerd the correct way'' off a member on here and its was a piece of shit that was pretty much useless.

Quote:

Originally Posted by Simon

Problem turned out to be one of the ARB end plates was machined incorrectly

So by lowering the notches way, it was never going to be level

New end plates & lowered the correct way = all sorted

TBH it was the lies originally, and then all the bull shit Matt came out with afterwards which has put me off ever using them for anything again.

I should be at FCS and trax this year, if your going to either.

Yea i will be but ill be working both so doubt ill be able to

5th January 2012, 16:50

shouldn't really be up to the customer to ask for the job to be done "properly" though really, i'd have thought?

5th January 2012, 17:19

so basically there is mixed opinions on this then seems like ive hit a sore subject between some of you ooooopppps lol i just cant find anywhere in the midlands that will do my car i have been pushed towards the pred but i want to find out more about it really

5th January 2012, 17:22

Quote:

Originally Posted by mandyslover70

shouldn't really be up to the customer to ask for the job to be done "properly" though really, i'd have thought?

They have always been done that way, im sure if matt had found a problem with it he wouldnt do it that way.

5th January 2012, 17:24

so by twisting the torsion bars to preload them is ok, its like pre-compressing a spring, its already under load before theres any weight on it. That along with several other factors combined make it a bad idea really

5th January 2012, 17:33

Quote:

Originally Posted by Tom5190

They have always been done that way, im sure if matt had found a problem with it he wouldnt do it that way.

Had known & suspected for some time that they use the notches method for lowering, have had several people come to us in the past after feeling let down by pug1off's aftercare with lowering- several have noticed that their rear end is wonky, and after asking for it to be redone they've refused to do it without further payment.
In the process of putting them right we've also come across ones where bolts and washers are missing from the torsion bar ends, arb end plate bolts snapped.

Certainly have heard of a lot of positive things from their work in the past with conversions etc but sadly the aftercare is concerning.

5th January 2012, 17:47

hummmmmm where to go what to do decisions decisions lol

5th January 2012, 17:50

Quote:

Originally Posted by mandyslover70

so by twisting the torsion bars to preload them is ok, its like pre-compressing a spring, its already under load before theres any weight on it. That along with several other factors combined make it a bad idea really

im not really in a postition to comment on it as its not my company and nor my place to speak about customer care or methods that we use.

Pointing out wrong doings with another company is pretty easy and quite un-professional. I could publicly right about other companies we have had work from, including affiliate's from this and other forum's but i dont or havnt worked at them place's so i dont no there method's or level of detail and job quality or how they do thing's.

5th January 2012, 18:03

I think those guys are awesome everytime I phone and pester them about possible routes to go with cars ect he's explained every little detail.seen alot of cars done by them and they all look wicked.and as for is 205...... fucking hell.....no one can say he doesn't no how to build an engine.and his prices are alot cheaper than elsewhere I no

5th January 2012, 18:07

The difference is Tom you work for a company and most of these guys don't.
If you work for a competitor you can put yourself in a difficult position. My advice to you would be to let this thread take it's course. Any posts you make on it could be taken the wrong way etc.

5th January 2012, 18:20

could someone explain to me how you lower a rear beam by 'notches' 'clicks' or whatever you wont to call it??. I have lowered 50+ cars over the years and never understand how its done.

You remove the torsion bar from the trailing arm, set the desired height and slide the bar back in. How could it be any easier than that?

5th January 2012, 18:21

Yea your right danny it does put me in an awkward position like but its just abit annoying as i used to work in a general garage and when i moved to pug1off i got a massive shock into the care and practice that is used there on the garage side of things. i love working there personally and i guess all companies have comeback's. I will leave it run its corse. There will hopefully be an affiliate section soon anyways and a member account so any issue's etc can be ironed out

5th January 2012, 18:22

Quote:

Originally Posted by Tom5190

im not really in a postition to comment on it as its not my company and nor my place to speak about customer care or methods that we use.

Pointing out wrong doings with another company is pretty easy and quite un-professional. I could publicly right about other companies we have had work from, including affiliate's from this and other forum's but i dont or havnt worked at them place's so i dont no there method's or level of detail and job quality or how they do thing's.

i'm merely pointing out something thats technically a bad thing, as i would if it were a private individual doing it, a main dealer or a slipper salesman from the back streets of Marakessh, i've certainly no ax to grind with anyone, in fact i'm quite shocked to hear some of the tales that have come to light in this thread as i've always admired some of the creations that have come from pug1off. Also one last thing i will say is, and this is true in any walk of life, is that people will always critisize more vocally then they will praise.

5th January 2012, 18:24

Quote:

Originally Posted by xsi16v

could someone explain to me how you lower a rear beam by 'notches' 'clicks' or whatever you wont to call it??. I have lowered 50+ cars over the years and never understand how its done.

You remove the torsion bar from the trailing arm, set the desired height and slide the bar back in. How could it be any easier than that?

i've watched someone lower by clicks/notches and to me as well, it look more awkward then removing the bars, to do it by notches you've still got to get the bar out of one end, so why not take the little bit extra time and make life easier?

5th January 2012, 18:26

Quote:

Originally Posted by Tom5190

im not really in a postition to comment on it as its not my company and nor my place to speak about customer care or methods that we use.

Pointing out wrong doings with another company is pretty easy and quite un-professional. I could publicly right about other companies we have had work from, including affiliate's from this and other forum's but i dont or havnt worked at them place's so i dont no there method's or level of detail and job quality or how they do thing's.

All very well. However, this thread is asking for opinions on the company you work for. I would fully agree with you if it was a random unintentional opinion posted in this thread but it is in reply to the thread starters original post.

I personally have no experience of this company, I have seen finished projects from them which look very good and perform well. However they do have a slightly tarnished reputation with regards customer service and a few odd procedures such as the notch method.

5th January 2012, 18:37

Its interesting to hear willsy commenting on other people being asked for extra money to put things right.

This was what I was mostly aiming my point about regarding the engine discussion. If i put my car into a companies hands and the work I feel is not up to scratch, being asked for more money to fix wrongs I do not feel is acceptable.

You can be the most skilled engineer/mechanic in the world but if you make a mistake or whatever and dont deal with the resulting issue correctly it does put people off.

5th January 2012, 19:20

Quote:

Originally Posted by Ryan

Its interesting to hear willsy commenting on other people being asked for extra money to put things right.

This was what I was mostly aiming my point about regarding the engine discussion. If i put my car into a companies hands and the work I feel is not up to scratch, being asked for more money to fix wrongs I do not feel is acceptable.

You can be the most skilled engineer/mechanic in the world but if you make a mistake or whatever and dont deal with the resulting issue correctly it does put people off.

exactly, having to pay extra for things to be done right is not good service...and having to pay for things twice is even worse!, its nothing to do with it being one company name or another

if you dont do things the way they should be because it takes a bit more time then that is shocking!

threads/forums/pub chat is where ppl hear about problems like this... and after care like this... its what makes ppl decide where to spend their hard earned money, this is reputation

reputation is what a company makes it- that is business

ive heard a few of these stories before, but IMO its good that it all comes out,

if a company cant be arsed/to greedy to keep a good rep it sais alot about the company

this is the same for any business, not just pug1off

5th January 2012, 19:26

Quote:

Originally Posted by blackie_2k5

reputation is what a company makes it- that is business

Exactly. If pug1off had done work correctly and provided good customer care then the negative things said here wouldn't have been said.

There are a few reasons for reputation: to allow potential customers to decide on who to give their custom to and for the company to improve on their bad feedback.

5th January 2012, 19:54

I used to do tons of conversions, engine builds, the lot; the only time I have let a customers car go not working perfectly was when parts had been supplied by them and didnt perform like they should.

W.r.t lowering, I dont see how its up to the customer to ask for things to be done a certain (correct) way.

5th January 2012, 19:59

Quote:

Originally Posted by Ryan

You can be the most skilled engineer/mechanic in the world but if you make a mistake or whatever and dont deal with the resulting issue correctly it does put people off.

it can happen and not be your fault
i bought an engine through findapart from vauxhall parts luton, fitted it to a corsa and it misfired, turned out to be a melted piston, they supplied a second engine that broke a rod the day after i fitted it smashing the piston in to the valves killing that engine, ive had to rebuild an engine out of the 3 i had costing me £200 in parts and days worth of labour, the suplying company wont return a call and because i supplid the engine (at cost) its down to me to cover the cost and put it right

on the other hand you do get customers that are never happy no matter what you do
there is a member on here that slags me, even though i spent half the day finishing his car on the day my daughter was born cos he supplied me half the parts he said he would and the parts he supplied were scrap

19th January 2012, 13:20

Lol... oh my days!

I didn't want to post in this thread but here we go...

I've got a car in my workshop with engine conversion done by 'A certain company'.

...The engine has fallen out! The upper gearbox mount was missing two bolts, over time the black metal bracket has bent and eventually snapped the remaining stud holding the mount to the gearbox. Engines practically fallen out, nearside driveshaft has wrapped itself round the engine loom, burnt out many electrical ancilaries such as ECU, power steering, engine loom is completely ruined. Oh, and to top it off... the lower engine mount is completely lose! The 16mm nut was barely hand tight.

Someone got propper mugged off with this car - Very bad workmanship in this case.

19th January 2012, 13:46

Quote:

Originally Posted by Tom5190

There will hopefully be an affiliate section soon anyways and a member account so any issue's etc can be ~~removed~~ ironed out

ummmm...

Saw their handy work on an engine loom recently...

19th January 2012, 14:03

Been involved in a few things with pug1off

Had my 205 lowered by them on the back wasnt too happy as prvious in the thread

Mate had a loom.done for a 16v rallye thatvdidnt work and tried to charge to correct it

witnesed daves engine (held the remains of the piston in my hands)

Bought the engine they built after and it drink oil like a bastard (3 litres on a trip to the ring where i did 5 laps)

On about getting a new block done as i think it has too much clearance on the pistons

Ive seen the od good bit and some nice looking cars but personally my money would stay in my pocket the last few years ive used lots of companies and the only onr i like still is nms but i do still have a small complaint about the way my looms routed but all in ive had worse customer care

19th January 2012, 14:05

Quote:

Originally Posted by Barry123

ummmm...

Saw their handy work on an engine loom recently...

Should have got some photos

19th January 2012, 14:07

Alex is that thing still guzzling oil like a bitch?

I remember the excuse when it was made about that and Dave being told it was normal despite several of us with highly strung engines all stating they do not drink oil.

If you want a new crank case let me know ive got one sitting here that's a spare. (off my other tb engine I split)

19th January 2012, 14:10

Ive got a full j4 sat under my bench ryan but thanks

Iits why ive now bought a vtr to track not my gti as the gti doesnt work as it should and i dont want to be oaying for a full new engine for the cost of a block being bored honed and assembled i may when ive saved send the engine and a block to sandy to get done see what he thinks of there work

19th January 2012, 14:12

Is it just the drinking oil you suffer with? If so just do what matt said to do and travel with a oil drum in the boot lol.

19th January 2012, 14:13

Quote:

Originally Posted by Ryan

Should have got some photos

I wonder if it looked like the car in my workshop?

At the end of the day, this car could of ended up in a ditch, on fire....

Say no more.

19th January 2012, 14:15

I had to ryan it was stupid
I could understand a litre oe so every thousand miles but 3 litres in 1k literally every fuel stop was an oil stop too

19th January 2012, 14:19

Quote:

Originally Posted by AlexB

I had to ryan it was stupid
I could understand a litre oe so every thousand miles but 3 litres in 1k literally every fuel stop was an oil stop too

*goes to buy shares in the oil brand pugoneoff recommend

19th January 2012, 14:30

You say that as if id still use something they say is brilliant....

I just put mobil one on it lol

19th January 2012, 14:52

Quote:

Originally Posted by Ryan

*goes to buy shares in the oil brand pugoneoff recommend

Quote:

Originally Posted by AlexB

You say that as if id still use something they say is brilliant....

haha

Quote:

Originally Posted by KrisB

I wonder if it looked like the car in my workshop?

At the end of the day, this car could of ended up in a ditch, on fire....

Say no more.

I can't raise that, Kris wins.

19th January 2012, 14:56

this thread is starting to annoy me just because pug1off has touched a car in the past doesnt mean everything that goes wrong with it is down to them, who knows what DIY mechanic has been touching it after them, especially if the car has been passed through different owners, i think its so easy to sit on an internet forum and bitch about a company when they cant defend themselves, i could sit here and say loads of lies about them, know one would know im lying and 99% people would go tell that story to someone else etc etc and then the companies name is tarnished

As tom said he could sit there and bitch about other companies and affiliate's on this very forum where hes seen work from them but he doesnt go shouting about it over the forum and he would never do that

19th January 2012, 15:39

Jeff the fact is a few people are not happy with the customer service given by a company.

Either be it first hand or they felt that the way situations were dealt with by the company regarding to friends cars wasn't up to scratch when you consider the size of the company trading in question.

As I said you can do the best work in the world but if something goes wrong and you don't deal with it and ask for more money people will be pissed off. As you can see by a few posts relating to further money being asked for to fix something which the customer wasn't happy with/had already paid for.

Ultimately people will discuss this especially when people ask about them.

19th January 2012, 15:50

Quote:

Originally Posted by jeffchiz

this thread is starting to annoy me just because pug1off has touched a car in the past doesnt mean everything that goes wrong with it is down to them, who knows what DIY mechanic has been touching it after them, especially if the car has been passed through different owners, i think its so easy to sit on an internet forum and bitch about a company when they cant defend themselves, i could sit here and say loads of lies about them, know one would know im lying and 99% people would go tell that story to someone else etc etc and then the companies name is tarnished

As tom said he could sit there and bitch about other companies and affiliate's on this very forum where hes seen work from them but he doesnt go shouting about it over the forum and he would never do that

This point is only valid on cars that have been elsewere though
things like my engine came from pug1off in daves car and wasnt touched till it was taken out and put in mine apart from a change of trumpets and map done at nms which is who they used at that time anyway he still had oil issues initially and was told its normal

Lees loom was the origonal engine loom sent with the 3 plug loom and came back wrong

And cars like simons ect i know he doesnt use just anyone

ive not come across dangerous issues myself but its the way the guys deal with things and as i was once told "prove we did that"

Theres my 2p

EDIT: just to add they arent the worst company ive dealt with i once had a guy throw a cheque in my face for a refund after 3 days of constantly trying to contact him and lies from him avoinding me only to eventually go over his head direct to the supplier to find the stuff he was selling was hugely over priced and one "uprated" part didnt exist it was the standard one with 200 quid lumped on the price

19th January 2012, 16:19

Does your car smoke Alex? Surely it has to drinking that much, or is it spitting it out?

19th January 2012, 16:24

No smoke that ive noticed myself nobody whos followed me has said anything its only high revs (motorways and tracks) its fine low revs
Its never had more than 150ml in the catch tank either it seems to burn it off

19th January 2012, 18:07

And how many customers are problem free???

Before i get done for it , i have never purchased anything from them
It just seems a little unfair all the slang against them

19th January 2012, 18:24

Quote:

Originally Posted by AlexFocusST

And how many customers are problem free???

Before i get done for it , i have never purchased anything from them
It just seems a little unfair all the slang against them

Nothing wrong with problems, its how a company deals with them which is important.

Hence why customer service is rated in many customer satisfaction surveys in business etc..

If matt has implimented changes since those who dealt with the company and were unhappy then fair play, thats what businesses should be doing. If not then hey ho....

20th January 2012, 12:37

Quote:

Originally Posted by AlexFocusST

And how many customers are problem free???

Before i get done for it , i have never purchased anything from them
It just seems a little unfair all the slang against them

Best to ask on 106 and 205 forums they don't get too many saxos but get a lot more 106's and 205's I know from first hand experience they are always busy with the times tom gets home sometimes, sometimes not until the early hours of the morning to get customers cars finished in time, if they were that bad they wouldn't be getting so much returning custom, the white rallye on the front of pfc a month or so ago was built by them and aidenturbo's car off here is always going in to them getting work done, I wouldn't hesitate for a second to take my car to them

In terms of buying parts you will find they are cheaper on anything that kam racing sell

20th January 2012, 12:54

Its all feedback for pug1off. they should be greatful for the feedback to become a better company. Always good to know of way to improve right?

20th January 2012, 17:31

Quote:

Originally Posted by Mochachino

Its all feedback for pug1off. they should be greatful for the feedback to become a better company. Always good to know of way to improve right?

Aye that is a good view to take

20th January 2012, 18:23

@ jeffchiz
I will probably order stuff from them at some point , havent decided car's oriantation yet and how deep and extreme its going to be ....

They can send stuff over to Greece right?!?!